Who We Are Icon

Who We Are

DSS (Diagnostic Support Services) is the logistics and operations backbone of the Reddy’s Medicare ecosystem and its partner diagnostic labs. Our job starts where others end—ensuring every sample, machine, and technician reaches the right place, at the right time, in the right way.

Our Mission Icon

Our Mission

To streamline the last-mile logistics of diagnostics through efficiency, technology, and trained manpower, ensuring that every sample leads to timely, accurate results.

Core Services

Sample Collection & Transport

  • Doorstep sample pickups for B2C & B2B
  • District-to-lab and lab-to-mother-lab transport
  • Temperature-controlled transport for sensitive samples
  • QR-coded sample tracking with timestamp logs
  • Emergency sample pickups with dedicated riders
  • Currently operating in 15+ districts across Jharkhand

Route Optimization

  • Smart routing software to reduce TAT
  • Auto-scheduled pick-up rounds
  • Geo-tagged route monitoring
  • Fuel/time efficiency analytics for each team
  • We drive smarter, not harder.

Training & Audits

  • SOP-based onboarding of every field agent
  • Monthly audits for hygiene, speed, compliance
  • Specialized training in pediatric, geriatric, and ICU sample protocols
  • Emergency handling and conflict resolution training
  • Our field staff represent your brand at every doorstep.

Performance Tracking

  • Fleet tracking by GPS
  • Live sample status
  • SLA achievement tracker
  • Hub-to-hub logistics flow
  • Automated delay alerts
  • Transparency is our policy.
See All Services

What Our Clients Say

"I feel proud to be the reason behind someone’s timely diagnosis. DSS treats us like professionals, not just delivery boys."

Arvind Kumar, DSS Field Agent, Dumka

"DSS has reduced our dependency on third-party couriers and made our reporting time almost 2x faster."

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